Insurance is more than a product; it includes the ongoing development of relationships with our clients. Our team members strive to make each service experience a “10” for you.
We assign each client a primary Producer and an Account Manager whose duties include gaining a comprehensive understanding of your business and all applicable insurance coverage; they are responsible for ensuring all necessary coverage is in effect. Each Account Manager has two assigned Backups who will take your calls and respond to your email requests in a timely manner.
Keller-Lowry’s service standards are high and we strive to exceed them as opportunities permit. We welcome requests via email, fax, website or phone.
Our service standards include:
- Certificates of Insurance—24 hours (we normally respond same day and usually in less than 2 hours)
- Confirmation of coverage changes (other than vehicle additions)—24 hours
- Confirmation of vehicle addition including ID card—same day
- Coverage Placement—new business and renewal—Binders, Auto ID cards and Certificates of Insurance—24 hours
- Detailed policy check and policies delivered within two weeks of carrier issuance
- Icanhelp@kellerlowry.com is a central email monitored continually during business hours. All requests are routed to team members in the office to ensure timely execution
- Keller-Lowry also offers online certificate issuance
